Q. How secure is shopping on trendgoat.com?

It’s vitally important to trendgoat that you can shop on our website in complete confidence. That’s why we’ve invested in the most advanced website security available, designed to provide all the protection and assurance you need, from making transactions to updating personal information.

Q. Can I make changes to my online order?

We all change our mind now and again. If you want to make any changes to your order, email us for further assistance. Please keep in mind that not every piece of furniture is the same, so there might be variations between batches. Also, changing your order may delay your delivery and could alter the price you’ve been quoted. Please note that changes to your order can only be made prior to delivery. Please refer to our Returns and Cancellations for more details.

Q. Can you tell me the availability of a specific item?

Before you select a product to buy online, you'll find an indication of the current lead time for delivery will have been given on the product page and within Checkout when you place your order. While some bespoke items or those labelled 'made with care' may also require longer lead times. If there are any queries/issues we will be in contact with you. Please be aware that this information can change daily. trendgoat.co.uk cannot be held responsible for delays beyond our control. We will always endeavor to inform you as soon as we become aware of any changes in the time originally given when you placed your order.

Q. Where is my order?

If you would like to check the status of your order, please email us for further assistance.

Q. What if my order is late?

Please don’t worry. We’ll let you know straight away if your estimated delivery time has changed. Of course, some delays are beyond our control but if this happens we will make every effort to keep you informed. If you experience any issues with delivery, please email us, contact us via Live Chat for further assistance.

Q. What if my item is not available due to limited stock availability?

It’s extremely rare for this to happen and, as such, this is dealt with on an individual basis. A member of our Customer Services team will contact you directly and make arrangements to refund your payment as quickly as possible.

Delivery questions

Q. What if my furniture does not fit?

Nobody wants the unfortunate situation where the furniture you’ve ordered does not fit, where it’s too big for the room or won’t fit through your home’s doorways or entrances. So, when you order your furniture, it’s important to check that it will fit into your house and your room. Please measure all doors, stairways and the chosen space as carefully as possible. 

Trendgoat.co.uk cannot accept responsibility for furniture not fitting, as ultimately it is up to you, the customer, to measure. If the worst happens and your delivered furniture won’t fit in, we can offer advice on what to do next. If this happens, or if you are concerned that furniture due to be delivered may not fit then please email us, contact us via Live Chat.

Q. Where do you deliver to?

We deliver to mainland England, Scotland and Wales. Please refer to our Delivery Page for more information.

Q. What do you charge for delivery?

Our delivery charges vary by product type. Please refer to our Delivery Page for more information.

Payment

Q. What are the payment options online?

We accept all major credit and debit cards including MasterCard, Visa and American Express.

Customer Care

Q. What happens if my furniture is damaged on delivery?

Our Home Delivery Specialists treat every piece of furniture as if it was their own. Their mission is to ensure you’re 100% happy from the moment you choose your furniture to the day it arrives. In the unlikely event that your furniture arrives with signs of transit damage, our team of Home Delivery Specialists will endeavor to help you with one or more of the following options:

•If the furniture is usable, despite the damage, we’re happy for you to go ahead and use it

•They may also take photographs to accompany the paperwork

•If a repair cannot be made, we will replace the furniture, or give a full refund. The goods that are deemed faulty revert to the ownership of trendgoat.com, and must be in our possession before monies are refunded

•A full refund shall be limited to the original purchase price paid for the unsatisfactory merchandise.

Q. What if I discover a fault with my furniture after delivery?

Please contact us via email.

Q. What do I do if I have a complaint?

Each and every member of our team is passionate about providing the best possible customer service. It’s something we pride ourselves on. We want you to have the very best experience, as well as receiving a product of the highest quality and reliability.

Whatever assistance you need, we’re happy to help. please contact us via email.